June 6,7&8,2023, CR Healthcare successfully held the medical personnel communication etiquette training and patient service etiquette contest.
The patient service etiquette contest consists of two parts. One is the static etiquette posture display and the other is the dynamic simulation scene communication display. 45 medical and nursing athletes showed their charm. After more than 3 hours of fierce competition, Fang Yuan of GUANGXI MEDICAL UNIVERSITY KAIYUAN LANGDONG HOSPITAL won the grand prize. Zhang Chang of Xuzhou Mine hospital won the first prize. He Xin of xi'an Aerospace General Hospital, Liu Yumeng of General Hospital of Benxi Iron and Steel co. and Huang Mengru of GUANGXI MEDICAL UNIVERSITY KAIYUAN LANGDONG HOSPITAL won the second prize. Du Juan and Zhang Juan of General Hospital of Fushun Minning Bureau, Xie Yumeng of Huaibei Kuanggong general hospital, Zhang Nanzhu of General Hospital of Mining Industry Group Fuxin, Hao Na of Airport Hospital won the third prize. The 10 winners are simultaneously certified as “Run Xin” post experts of CR healthcare.
Jin lan, a well-known professional in medical etiquette, gave a lecture on “Modern Hospital patient communication and service etiquette”. Professor Li Hui, president of Shenyang Anlian women and Children's Hospital, gave a lecture on “ construction and management of touching medical closed-loop service system”. Sun Xiufang, vice-president of Beijing Jingmei General Hospital, shared“Innovative service practices to enhance medical experience”. Zhou Yanling, head nurse of emergency department of General Hospital of Fushun Minning Bureau, shared“Moistening the heart with a gift, building a dream on a voyage”. Ku Yan, head nurse of the outpatient department of Guangdong 999 brain hospital, shared“The management and application of nurses' etiquette in the outpatient department”.
An Yuyi preached the history and culture of CR. She encourage our medical staff remember the original intention, and practice“All for the public health” mission of the enterprise. We should put feelings into the medical services for the people, and protect the health of the people.
Yu Hai, Vice Chairman and General Manager, stressed that the construction of the patient service system is the key path to enhance the hospital's core competitiveness. He encouraged everyone to shoulder heavy burdens, be brave to innovate, be responsible, and be pragmatic, for the high-quality development of the hospital and the health of the people. He put forward five expectations. first, we should build “run xin” patient service system, which is a patient-centered service system. Second, the whole staff should participated in, and embellish the service to integrate into each management work. Third, we should improve the mechanism of the patient service management. Fourth, we should copy the promotion experience. Fifth, we would strengthen the application of good tools and methods.
